I wanted you folks to know that I was really impressed with the way your company handled my business. From the first person that answered the phone, to the nice man that came to my house in Dallas. They both were very enthusiastic, willing to work with me, and willing to share their knowledge.
It has been a real pleasure working with The Chimney Sweep – You get my nod as the Best Dallas Chimney Cleaning Company!!
Dear Mr. Tapp,
I will start at the beginning. We recently had a very disappointing experience with a roofing company. After repeated attempts with this roofing company to correct a really bad leak in our chimney, and a $775 bill later, we still had water pouring into our home both upstairs and downstairs. With the recent heavy rains, our home was a mess and we were so frustrated we didn’t know where to turn.
I have noticed your trucks around town for many years but kind of made an incorrect assumption that the Chimney Sweep was a Chimney Cleaning business. In my utter frustration, Thursday April 9th, I googled The Chimney Sweep and called sometime mid-morning to see if CS does repairs too. Boy, I sure wish we had called you first!!!
Kudos to you and your company! Your people and service made my day! After having to leave work early to meet a service repairman about my clothes dryer and finding out the problem was the dryer vent, NOT the dryer, I was told to call a chimney sweep to get dryer vent cleaning for my clothes dryer problem. Now, I already had to leave work early, and already had to pay a repairman for a service call, so I figured I would need to replay this scenario by arranging to have a chimney sweep come to my home another day. I quickly pulled out my Yellow Pages and under Chimney Cleaning found several numbers and ads. I preceded to randomly call some of them hoping there was enough business hours left in the day to get service. Service in the same day?!? Who was I kidding?
Dear Chimney Sweep: I want to give a shout out to T.J. and your company. I received a quote from another company two thirds higher than your quote to fix my broken gas fireplace. I was so relieved to receive your quote. The work was done quickly and perfectly. I am so thankful to have found The Chimney Sweep. I can not say enough about how thankful I am that there is still fair and honest companies like yours!
Just wanted you to know how happy I was with your service. The tech was on time, friendly, and even tightened the gas pipe. I will definitely recommend.