Dear Mr. Tapp,
I will start at the beginning. We recently had a very disappointing experience with a roofing company. After repeated attempts with this roofing company to correct a really bad leak in our chimney, and a $775 bill later, we still had water pouring into our home both upstairs and downstairs. With the recent heavy rains, our home was a mess and we were so frustrated we didn’t know where to turn.
I have noticed your trucks around town for many years but kind of made an incorrect assumption that the Chimney Sweep was a Chimney Cleaning business. In my utter frustration, Thursday April 9th, I googled The Chimney Sweep and called sometime mid-morning to see if CS does repairs too. Boy, I sure wish we had called you first!!!
Within 20 minutes of my initial call, Damon called me and we agreed that he would grab a quick bite to eat, allow me to do some things I needed to get done, and come by to look at our problem. He showed up within the hour. Damon did a thorough inspection both inside and outside and discovered a number of issues with both of our fireplaces, some we were aware of and some we were not. The urgent issue of the moment, causing the intense inside downpours, was swiftly uncovered by Damon and he made the recommendation that we have a cricket installed, and there was a gaping hole in the flashing (which the roofing company didn’t see or correct), and the cricket would prevent it from happening again down the road.
Damon game me an “on the spot” quote for this work (which, by the way, was substantially less than what we paid the roofing company to do a really shoddy and incomplete job, possibly not even use new material and NOT replace the flashing that was rusted through and causing the leaks) along with pricing for several other items that he recommended we address. We went ahead and asked that we be scheduled for the cricket installation as soon as possible. Much to our surprise, your team was a able to schedule this to be done the following day, on Friday BEFORE we were expected to have bad storms over Easter weekend.
By Sunday morning, the rain was really coming down… but it was not coming down in our bedroom or living room. We were ecstatic! We will continue to watch it to make sure there is no further water intrusion, as we are aware that sometimes water intrusion can be tricky, but our gut says the problem was diagnosed correctly and repaired correctly. I feel very confident that if we do see any H2O), that you guys will be here in a heartbeat to figure out what is going on.
Thanks and Best Regards!